1. Order Processing & Dispatch Timelines
All orders of MILLA PRO™ are milled and packed fresh in our Chembur production hub:
- Processing Window: Orders placed before 2:00 PM IST are processed and packed on the same business day. Orders placed after 2:00 PM or on Sundays/Public Holidays are processed on the next business day.
- Dispatch Confirmation: Consignments are handed over to our courier partners within 24 to 48 hours of payment confirmation.
- Live Tracking: As soon as your order is dispatched, you will receive an automated SMS, WhatsApp message, and email containing the live Courier tracking link and AWB number.
2. Delivery Timelines by Region
| Destination Zone | Courier Partner | Estimated Delivery Time |
|---|---|---|
| Mumbai, Maharashtra & Western India | Bluedart / Delhivery / Porter Express | 10 to 12 Business Days (Fresh Milling Batch) |
| Metro Cities (Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata) | Bluedart / Express Air | 10 to 14 Business Days |
| Rest of India (All States, Tier 2/3 & Remote Pincodes) | Delhivery / Bluedart Air | 10 to 15 Business Days |
Because MILLA PRO is an artisanal, preservative-free whole grain product milled in fresh batches upon order placement, we do not accept Cash on Delivery. All orders must be prepaid through 100% secure Razorpay UPI, Google Pay, PhonePe, Cards, or NetBanking.
3. Shipping Charges & Free Delivery Threshold
- Orders Above ₹499: 100% FREE Delivery anywhere across India (No coupon code needed). Simply choose our 5 KG Family Saver Pack (₹1,199) or two 1 KG pouches to qualify!
- Orders Below ₹499 (Single 1 KG Pouch @ ₹249): A nominal flat shipping charge of ₹50 is applied at checkout to subsidize heavy protective packing.
4. Non-Delivery / Address Correction
Our courier partners will attempt delivery up to 3 times at your provided address and make a telephonic call to your mobile number before initiating Return to Origin (RTO). Please ensure your shipping address, landmark, and 6-digit pincode are accurate during checkout.
If you need to correct your address after placing an order, please contact our WhatsApp support immediately at +91 98765 43210 prior to courier dispatch.
For real-time delivery escalations, write to care@millapro.in with your Order ID or track your shipment online at Track My Order.