Cancellation, Return & Refund Policy

1. Order Cancellation Policy

Because MILLA PRO™ is a freshly milled food commodity dispatched rapidly from our Chembur, Mumbai packaging facility:

• Prior to Dispatch: You may cancel your order free of charge at any time before the consignment is assigned a Courier AWB (Air Waybill) number or dispatched (usually within 6 hours of order placement). Simply message our WhatsApp support at +91 98765 43210 or email care@millapro.in with your Order ID.
• Post Dispatch: Once the parcel has been physically handed over to our courier partner (Bluedart, Delhivery, or Porter), orders cannot be cancelled mid-transit.

2. Return & Replacement Policy for Perishable Food

In accordance with the Food Safety and Standards Act (FSSAI) and national e-commerce standards for consumable food products, opened or used flour pouches cannot be returned due to health, hygiene, and contamination risks.

However, we offer a 100% Free Replacement or Full Refund within 7 days of delivery under the following conditions:

• Transit Damage or Tampered Seal: The outer package or inner stand-up pouch arrived punctured, torn, or with broken seals.
• Incorrect Item Dispatched: You received an item or pack variant different from what you ordered (e.g. 1kg pouch received instead of 5kg family pack).
• Quality Defect: Any genuine physical defect in the flour batch verified by our quality assurance team.

3. How to Claim a Replacement or Refund

To report an issue with your delivery, follow these simple steps within 7 days of receiving the parcel:

1. Take 2-3 clear photographs or a short video showing the outer courier label and the damaged/defective pouch.
2. Send the media along with your Order ID to our official WhatsApp support at +91 98765 43210 or email care@millapro.in.
3. Our team will review and approve your claim within 4 to 12 business hours.
4. Upon approval, a fresh replacement pack will be dispatched via express priority courier at zero additional cost, or a full refund will be processed immediately.

4. Refund Processing Timelines (Razorpay Standard)

Approved refunds are credited directly back to the original payment method used during checkout (via the Razorpay payment gateway):

• UPI (Google Pay, PhonePe, Paytm): Reflected in your linked bank account within 24 to 48 hours.
• NetBanking / Debit Cards: Reflected within 3 to 5 business days depending on your issuing bank.
• Credit Cards: Reflected in your credit card statement within 5 to 7 business days.